Return & Refund Policy

Effective Date: June 2026

At ORISONN, we want you to shop with confidence. We take pride in providing high-quality Christian car air fresheners and exceptional customer service. If you experience an issue with your order, we’re here to help.

1. Return Eligibility

To be eligible for a return, your item must:

• Be unused and in its original condition.
• Be returned in its original packaging whenever possible.
• Be requested within 30 days of delivery.
• Include proof of purchase or your order number.

2. Non-Returnable Items

For hygiene and product safety reasons, certain items cannot be returned once opened or used unless they arrive damaged or defective.

We reserve the right to refuse returns that do not meet the eligibility requirements outlined in this policy.

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of receiving your order.

To help us resolve the issue quickly, please include:

• Your order number.
• A brief description of the issue.
• Photos showing the damaged or incorrect item.

Once reviewed, we will work with you to provide a replacement, exchange, or refund when appropriate.

4. Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Processing times may vary depending on your payment provider or financial institution.

Shipping charges are generally non-refundable unless the return is the result of our error or the item arrived damaged or defective.

5. Exchanges

We are happy to replace products that arrive damaged, defective, or incorrect. If you would like to exchange an item for the same product, please contact our customer support team.

6. Return Shipping

Customers are generally responsible for return shipping costs unless the return is due to our error, a damaged product, or an incorrect shipment.

We recommend using a trackable shipping service for returned items, as we cannot guarantee receipt of packages sent without tracking.

7. Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled and must instead follow our return process where applicable.

8. Lost or Delayed Shipments

If your package appears lost or significantly delayed, please contact us. We will work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

9. Refund Processing Time

Approved refunds are typically processed within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.

10. Contact Us

If you have any questions regarding returns, refunds, or exchanges, we’re always happy to help.

ORISONN
Customer Support
Email: care@orisonn.com

Thank you for choosing ORISONN. We appreciate your trust and are committed to making every shopping experience a positive one.